Service Of Process

Comment

Punch director: Let businesses shine by empowering staff

19-Apr-2016 By Paul Pavli

I was fortunate enough to enjoy a fantastic customer service experience recently. In fact it was so good, I can’t stop telling everyone about it and now I’m about to tell you too… 

How to... Handle noise complaints

11-Apr-2013 By Poppleston Allen

You have owned and traded your premises for a number of years. On weekend nights in particular you rely on promoted DJ events to entice people into your premises. During the years when this has been going on you have never had a single complaint from...

NPower fined £2m for complaints failure

31-Oct-2011 By Gurjit Degun

NPower has been fined £2m by energy regulator Ofgem for failing to handle complaints from small businesses and domestic users properly.

Pub left mystified over licence review

14-Jul-2010 By James Wilmore

A Bristol publican has been left angry and confused after being told he faces a licence review over noise complaints from neighbours. Peter Olsen of...

Noise problems after smoke ban continue

17-Jan-2008

Licensees have flooded The Publican with more stories of the problems facing them over noise complaints from neighbours. Following last week's story...

Police storm pub to check for drunks

10-Jan-2008 By Joe Lutrario

A dozen police officers burst into a Birmingham pub to check for drunk customers. The raid on the Prince of Wales, which occurred in November, left...

Licensee hit with £3,000 fine over smoke ban noise

10-Jan-2008 By James Wilmore

A licensee has been hit with a staggering £3,000 fine and £800 costs after just one neighbour complained about noise from her pub after the smoking...

Whining and dining

20-Dec-2006

As if pubs needed telling, the myth of stoic customers eating leathery steaks and half-frozen lasagnes without a word of complaint is just that - a...

Licensees in uproar over discrimination fine

05-Oct-2006

The managers of an Oxfordshire pub have hit out at receiving a massive fine after a man successfully claimed he was refused service because he is a...